Befriending - Telephone Friend  with The Silver Line Helpline (Ref: 1160)
Opportunity picture
“Loneliness is not having anyone to tell that you are lonely”

Did you know? In the UK, more than 1 million people aged over 65 say they often or always feels lonely. Silver Line have 1,000 older people waiting for a Silver Line Friend. They have chosen to be called Silver Liners.

By volunteering as a Telephone Friend for The Silver Line, they match you to a Silver Liner that you call once a week.

“Just speaking to someone helps me cope a little better…” – Silver Liner

This is a volunteer role that you can do from home or from work. All you need is access to a telephone and the internet. They ask for a commitment of up to a year where possible and the ability to make your call on the same day and time each week. Friendship calls can be made between 8am and 8pm Monday - Sunday.

The Silver Line pays for the cost of all friendship calls and for safety reasons they also record the calls.

In the time it takes to read the paper, watch the news or take a trip to the shop, you can volunteer with The Silver Line. A regular 30-minute call from a friend really can change the life of a lonely person.

See how a call from a Silver Line Friend makes a big difference by searching 'The Silver Line' on YouTube.
What are they looking for?

This is a volunteer role for anybody who enjoys speaking to older people, and has 30 minutes a week to give.

You must be 18 or over to volunteer as a Telephone Friend for The Silver Line.


They are able to accept volunteers with visual impairment or restricted mobility. Hearing disability is Ok provided the volunteer can use a telephone unsupported.

When: Any day/time
Age requirements: Over 18


- From your home From your home
About The Silver Line Helpline
The Silver Line is the only confidential, free helpline for older people across the UK, open every day and night of the year. Their specially trained helpline staff:

* Offer information, friendship and advice
* Link callers to local groups and services
* Protect and support those who are suffering abuse and neglect

If callers would like to be put in touch with Silver Line Friends, they can receive a weekly friendship call or a regular friendship letter. Silver Line Friends are volunteers who have contacted The Silver Line because they enjoy talking to older people.

See all roles with The Silver Line Helpline