Homeless Prevention Support / Drop-in Advisor  with CCP (Ref: 1211)
Opportunity picture
They are looking for volunteers to assist their Homeless Prevention and Engagement Service to provide high quality 1:1 support to adults with tenancy related issues both within client’s homes and at their drop-in centres.

An excellent opportunity for volunteers wishing to take their volunteering a stage further and work more autonomously, honing previously learned skills and abilities. Additional training can be provided to enable volunteers to take on a small client case load of their own at which time they would be responsible for planning and carrying out a programme of support with clients.

Homeless Prevention volunteers must ensure client confidentiality and keep accurate client records. Accordingly, the ability to be organised and maintain excellent paper systems is essential.

Other tasks may include administration duties such as:

• Making and receiving telephone calls from partner agencies, clients and other professionals
• Assisting Service Users in completing forms for financial/other services
• Completing relevant forms (either electronic or paper)
• Carrying out research (i.e. around grant making organisations)
• Carrying out research for accommodation for rough sleepers
• Data input
What are they looking for?

Essential skills:

1. Patience
2. Professionalism
3. Ability and confidence to speak to a range of professionals who might also be dealing with their clients
4. Good organisation skills
5. A practical knowledge of Microsoft Word
6. A sense of humour
7. Ability to work as part of a team

Desirable skills:

1. An awareness of the potential difficulties faced by those who have tenancy and related problems
2. IT skills including confidence using email and the internet
3. A willingness to face unknown and sometimes challenging situations


Initially, volunteers will shadow workers for as long as necessary to ensure that they fully understand their role and feel confident delivering tenancy related support to clients who often present with challenging and complex needs.

Working hours are flexible depending on your availability, however realistically, a block of at least half a day is needed in order to visit a client and complete follow up work.

Within a week, two or three half days would enable a volunteer to meet about 3 or 4 clients, depending on client needs and distances travelled.

It is important to offer clients consistency in terms of visits. There is an expectation that clients will be seen on at least a once a week basis.

Drop-in centres operate on a consistent weekly schedule that varies between sites.

Volunteer expenses will be reimbursed.

When: Mornings/Afternoons, Mon-Fri
Age requirements: Over 18

Pierpoint House, 10 Pierpoint Street, Worcester, Worcestershire, WR1 1TA

About CCP
CCP logo
CCP (Caring for Communities and People) exists to improve the lives of children, young people, families and vulnerable adults who have multiple and complex needs. Their priority is to those who have been excluded or have excluded themselves from mainstream services.

CCP work in partnership with the person and other agencies to create a sustainable and portable package of care and support networks, which enable them to realise their aspirations and reach their full potential in life.

See all roles with CCP
Share to Facebook Tweet this Tweet this Share to G+