Cheltenham First Stop is a bustling advice and help centre at the heart of Cheltenham that members of the public with a range of needs can drop in for support, advice and guidance.
With several services and organisations operating out of the space, it is vital that somebody seeking support is signposted to the right service so that they can receive the support they need.
We are recruiting volunteers to staff the reception area as part of a new Reception Plus team, to greet service users and to assess what support they need so they can access the relevant service. Wherever possible, they will also try to meet the individual’s needs themselves, which may include helping them fill in forms or access information. There may also be some light administration duties, including completing/filing paperwork and answering the telephone.
This is a chance to become part of a growing team dedicated to alleviating the impact of homelessness, housing related issues, family breakdown and financial crisis. It is an ideal opportunity for somebody who wants to support vulnerable people, or for those who are interested in acquiring or developing their own skills and expertise in the social care sector.
What are they looking for?
For this role you will need a good telephone manner and people skills, be friendly but with the ability to cope under difficult circumstances, previous admin experience, a good basic level of maths skills for adding up statistics and the ability to take initiative when needed
This role is in a busy and sometimes chaotic environment
When: Mornings/Afternoons, Mon-Fri
Age requirements: Over 18
301-305 High St, Cheltenham, Gloucestershire, GL50 3HW
CCP (County Community Projects) exists to improve the lives of children, young people, families and vulnerable adults who have multiple and complex needs. Their priority is to those who have been excluded or have excluded themselves from mainstream services.
CCP work in partnership with the person and other agencies to create a sustainable and portable package of care and support networks, which enable them to realise their aspirations and reach their full potential in life.
See all roles with CCP