Telephone / Admin Volunteer  with British Heart Foundation Gloucestershire (Ref: 1605)
Opportunity picture
Do you enjoy working with a wide variety of people ? Are you confident with using the phone ? Are you calm, collected and chatty ? BHF are always looking for friendly, confident and helpful people to join their team and become the voice of their local Furniture and Electrical store. You will be the first point of contact for their customers, helping them with any enquiries and arranging collections for donations and deliveries.

Come and be a part of your local team, learn customer service skills, gain experience, and laugh and chat with other volunteers over a cup of tea and a biscuit. The role is useful for enhancing your CV and skills set. BHF also offer their volunteers the opportunity to do free NVQ qualifications.
What are they looking for?

You will have good communication skills and be able to follow administration processes accurately.


Volunteer recruitment is by application form and informal discussion.

References are required. Unspent criminal convictions for theft, fraud, violence, sexual offences or drugs would exclude would-be applicants.

BHF have the capacity and facilities to recruit volunteers with additional support needs, as agreed on an individual basis. Risk Assessments will be put in place. Volunteers may be joined by a carer to help support them in their roles.

Volunteer expenses are covered, as are induction for volunteers and insurance cover.

BHF also provides its volunteers with the following:
- ongoing development training
- a Certificate of Achievement
- the opportunity to gain a level 2 NVQ qualification in Team Leading, Retail or Customer Service as well as
to complete 10-12 week knowledge courses in the same areas, as well as Warehousing, through their partner Derby College.
- 25% discount across all of their shops on donated goods

When: Mornings/Afternoons, any day
Age requirements: All ages

92-96 Northgate Street, Gloucester, Gloucestershire, GL1 1SL

About British Heart Foundation Gloucestershire
British Heart Foundation Gloucestershire logo
British Heart Foundation is the UK's number 1 heart charity and through 50 years of funding cutting-edge research we have already made a big difference to people's lives.

But the landscape of heart disease is changing. More people survive a heart attack than ever before, and that combined with an ageing population means more people are now living with heart disease and need our help.

See all roles with British Heart Foundation Gloucestershire