Listening Volunteer  with Cheltenham Samaritans (Ref: 501)
Opportunity picture
To provide confidential emotional support for people experiencing feelings of distress or despair, including those which may lead to suicide. To provide such support by telephone, face to face, email, letter, SMS and whatever other means of communication may be adopted by Samaritans.

Volunteers from all age groups are welcomed, however the minimum age for this role is 18. Ramp available for disabled access to the building.
What are they looking for?

Full training will be provided but you must come prepared to/or with the ability to

* Actively listen without prejudice
* Ability to maintain confidentiality at all times
* Communicate clearly with callers and branch volunteers
* Ability to deal sensitively with all callers, including vulnerable people, those with mental health issues and children, as necessary
* Able to follow procedures and maintain systems
* Ability to recognise the need for support (in themselves and others) and to seek or provide support where necessary
* Awareness of own emotional triggers and can cope with own feelings
* Demonstrate an understanding and acceptance of Samaritans values


This role is not suitable for volunteers looking for shorter-termed placements due to the training needed to be a Listening Volunteer.

Full training, including:- Induction - 3 hours- Samaritans Initial Training Stage One - 9 x 3 hour sessions- Samaritans Initial Training Stage Two - 4 x 3 hour sessions. You are assigned a mentor to support you until you are confident and comfortable with the role.

You will always be volunteering with at least one other person and the support of a shift leader

When: Any day/time
Age requirements: Over 18

Victoria House, Back Albert Place, Cheltenham, Gloucestershire, GL52 2HN

About Cheltenham Samaritans
Cheltenham Samaritans logo
24 hour cover by telephone.
Drop in centre from 8am to 10pm.
Allow people to talk about their problems and support them emotionally.

See all roles with Cheltenham Samaritans