Do you have an excellent telephone manner? Could you be sensitive and calm when taking a call from a potentially distressed caller needing a counselling service?
Listening Post Receptionists are an important part of the service as they are the first point of contact for clients accessing counselling. A warm, welcoming, calm approach is essential. Receptionists will also meet people who are coming into the centre for appointments.
For this role you need to have good communication skills, non-judgemental attitude, be able to work in a confidential environment and be professional at all times.
As part of this role you may undertake administration tasks as needed. You will be working as part of a team of volunteers and paid staff.
The mornings are very busy and there is usually a member of staff available to help. Afternoons are generally quieter. Volunteer Receptionists usually cover a 2-3 hour slot on a weekly basis.
They particularly need help on Monday evenings and Thursday daytimes.
Volunteers from all age groups are welcomed, however the minimum age for this role is 18.