Cheltenham First Stop Assessor- helping people in crisis access services.  with CCP (Ref: 861)
Opportunity picture
Would you like to be a front-line member of a team dedicated to alleviating the impact of homelessness, housing related issues, family breakdown and financial crisis ?

Cheltenham First Stop is a bustling Advice and Help Drop-in Centre at the heart of Cheltenham, where members of the public with a range of needs can go for support, advice and guidance.

You'll be greeting callers, assessing what support they need and directing them to the appropriate service(s). Occasionally, you’ll be able to meet the individual’s needs directly, maybe helping them fill in a form or access information. There will also be some light administration duties, including completing/filing paperwork and answering the telephone.
What are they looking for?

For this role you'll need:

- to be able to treat the client as a person with feelings rather than problems

- to have good communication skills

- to be able to cope calmly in what is sometimes a fast-paced environment

- to have a non-judgmental approach to callers with various needs, including homelessness, drug and alcohol misuse and mental health issues


Working times are Monday to Friday in the morning and afternoon. Depending on your availability, the weekly hours vary from 4 to 37. Volunteer expenses will be reimbursed.

Very comprehensive training is given, including a 2-day 'Principles of Effective Client Support' course and a Safeguarding course.

When: Mornings/Afternoons, Mon-Fri
Age requirements: Over 18

Cheltenham First Stop, 301-305 High Street, Cheltenham, Gloucestershire, GL50 3HW

About CCP
CCP logo
CCP (County Community Projects) exists to improve the lives of children, young people, families and vulnerable adults who have multiple and complex needs. Their priority is to those who have been excluded or have excluded themselves from mainstream services.

CCP work in partnership with the person and other agencies to create a sustainable and portable package of care and support networks, which enable them to realise their aspirations and reach their full potential in life.

See all roles with CCP
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