People who don't give their phone number - serious volunteers?
Our research shows the answer is a resounding YES!
When Do It relaunched in early 2015, volunteers were not obliged to provide a phone number when expressing interest in a volunteer role. This irritated quite a few recruiters because their first instinct was to pick up the phone and start a conversation. Others were frustrated when attempts at email contact failed and progressing things with a phone call wasn't an option.
We prefer to respect people's choice of communications medium where possible and when we built our own system,we decided not to insist on a phone number.although recently we made our form encourage them by asking "Phone (Recommended - eases contact)"
We wanted to know just how important phone numbers really are in volunteer recruitment so we looked at all online applications during January-April;2017, the placement outcomes and whether phone numbers were given
This shows that providing a phone number made very little difference to the placement rate. Both placed and unplaced volunteers gave their phone numbers in a shade under 60% of applications. We therefore think it would be unwise to insist on a phone number initially from the 40%+ who prefer not to give one.
Related to this, an article that suggests that "Millennials" are quite strongly phone-averse